Política de envío
Thank you for shopping with us at Chrysus. We strive to offer you the best shipping options, no matter where you live.
Order Processing Time:
- At Chrysus, we take pride in offering exquisite, handcrafted solid gold jewelry of the highest quality. To ensure each piece meets our exacting standards, please allow 3-5 business days for order processing. Kindly note, we do not process or ship orders on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times vary depending on your location and the shipping method selected. Estimated delivery times are as follows:
- Standard Shipping: 4-9 Business days
- Expedited Shipping: 2-3 Business days
Shipment Confirmation & Order Tracking:
- You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
- Chrysus is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
- Chrysus is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy:
- We currently ship internationally. Shipping charges and delivery times vary depending on the destination.
Returns Policy:
- For detailed information on returns and refunds, please refer to our Refund Policy
If you have any questions or need further assistance, please contact us at orders@chrysus.ca